![]() If you found this post helpful, I'd appreciate it if you would share it. Check this post for more info: Pin Pad out of order. Last but not the least, put up a clear and visible card machine out of order sign.ĭepending of your card machine make year, you might also experience the "Pin Pad out of order" error after the reboot.In case of countertop Ingenico model, contact your phone/internet provider and ask for communication diagnostic.Consult the Ingenico product support, service center or merchant help desk service line, report card machine not connecting, and ask for a card terminal diagnostic instructions (for example: ingenico iCT220 test connection).In case if above listed steps helped you solve the communication problem, then you're done.īut if not, there are basically two options left on how to fix Ingenico card machine not connecting: Perform an online transaction to see if terminal is connecting or not.Reboot the terminal (more details here: " how to restart Ingenico card machine").On desktop terminals only - Restart the ISDN / DialUp / Internet router and wait 3 minutes.On desktop terminals only - Plug out the phone or LAN cable from the terminal magicbox and plug it in again.On desktop terminals only - check the whole length of phone or LAN cable from the terminal to the wall outlet.On mobile terminals only - Take the SIM card out and insert it firmly into the card machine.Often, this will do the job, but it will not prevent the same issue from reappearing.įrom my experience, the following (simple and easy) steps will ensure less connection problems on Ingenico: ![]() You can try Ingenico reboot first (check out this post on " how to restart Ingenico card machine") to see if it helps. Is there a Fix for POS Ingenico Card Machine Not Connecting?Īfter getting this error, quick fix is the first thing that comes to our mind - how to fix card machine not connecting and continue accepting card payments? There was "Alert irruption" error message shown on display prior to no connection error (check out this post for more details: Ingenico card machine alert irruption).Phone line or LAN internet connection is dead.Phone line or LAN cable is loosely connected or even disconnected completely.On desktop terminals (like iPP320/iPP350, Lane or Desk3500/Desk5000) that are connected over Dial-Up or LAN, the reason for no connection could be one of the following: Ingenico iCT250 Connect to Internet Failed Card machine is located in a place with no or low signal / cell coverage.Card machine is too far from the base (applies only to BlueTooth terminals). ![]()
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